Things have been crazy here at Full House Group over the last few weeks.
A whole bunch of opportunities that the team have been working on are coming to fruition and it’s all hands on deck.
It’s one of those things. You work and hope and keep pushing and then, as they say, “when it rains, it pours.”
Now we’re walking the tightrope, deciding who does what over the coming weeks and months.
We’re creating roles on the fly and team members are suddenly performing a whole range of different tasks. In fact, a few days ago these tasks didn’t even exist.
And here’s the thing, everyone is thriving.
The team is engaged and excited. They are working together like never before and rising to the challenge.
The experiences we have had over the last couple of weeks have been a real eye opener and what I have learned can be translated perfectly into hospitality businesses like your own.
While the business professors would refer to it as “delegation” I think a better way to describe it is “staff ownership.”
Giving your staff ownership of a task or project means two things:
Firstly, it frees up your time to get stuck into the thousands of other small and major tasks required for running your business.
Second, and most importantly, it does wonders for your staff members motivation, confidence and engagement.
By giving ownership to your staff you are essentially saying, “I believe in you.” You are giving them the opportunity to take on the task, to think outside the square and to add their own bit of personality to the role.
A few things you could consider letting your staff members take ownership of include:
Get a staff member to manage and run one of your upcoming events, for example a tribute show. Encourage the staff member to select the band and organise marketing and ticketing. Watch as the staff member beams with pride when the event goes off without a hitch.
Engage a staff member or even a group of your staff to organise a marketing promotion. Give them a budget if required and they’ll no doubt produce a dynamic marketing campaign that may open up your venue to a whole range of potential patrons.
So often venues have a fantastic opportunity to build relationships with local clubs. Why not have a couple of staff members work on welcoming a new local club to your venue? Better still, encourage them to create a club of their own and welcome some new engaged patrons to your venue.
The beauty of giving ownership to your staff is that you get the benefit of motivating and engaging your most important resources. On top of this, you get a whole range of fresh, creative ideas which can make a he difference to your venue.